A large service organization was focused on reducing the costs for the services they provided and minimizing SLA penalties paid to their business units. The account was being served by ~1,500 FTEs and SLA penalties were costing ~$500k per month.
A large service organization was focused on reducing the costs for the services they provided and minimizing SLA penalties paid to their business units. The account was being served by ~1,500 FTEs and SLA penalties were costing ~$500k per month.
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