The proposed removal of 12 Star Rating measures related to administrative processes, such as call center activity and appeals and grievances, appears to be a win for plans. But a closer look reveals that CMS will continue tracking these items as display measures. That means it can still impose financial penalties or enrollment restrictions if plans do not meet certain thresholds. CMS will also monitor some of the removed measures through CAHPS surveys, asking members about items such as call hold times, appointment wait times, and the availability of translation services.
