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5 Reasons to Implement Salesforce Health Cloud to Deliver Behavioral Health Integrated Care
Behavioral Health (BH) including mental health, substance abuse, stress management and its integrated effect on overall medical health is a focus area for health plans. Providing members with coordinated care and direct access to BH resources is part of a Payer’s commitment to providing the highest quality, integrated care for members and a convenient, personalized…
How Salesforce Health Cloud Implementations Can Improve Payer Efficiency and Enhance Member Experiences
In the health payer industry, member satisfaction, enrollment growth, care management and retention are key priorities for health plans. There is an increased focus on streamlining operations and enhancing the member experience. Working with a Salesforce partner who understands and can translate needs into actionable results and tailored solutions is integral to business sustainability and…
How Generative AI Is Poised to Enhance the Customer Experience
This is an AArete Digital & Technology insight Over the past year, generative AI — which can recognize patterns in data and use them to create models for new content — has rapidly been adopted across business sectors as organizations recognize the technology’s usefulness for both customer-facing and internal tasks. Though the use of AI…