Seizing Opportunity Amid Uncertainty: Internal Optimization for RIAs

What’s Driving This?

Internal Optimization Opportunities

  • Client Experience Transformation: To improve client satisfaction and retention by modernizing touchpoints and delivering more personalized, consistent service. Respectively, one firm is evaluating current infrastructure gaps through a tech + ops maturity heatmap to build a scalable roadmap for client engagement by implementing automaton where necessary but providing human touch where it still matters.
  • Advisor and Client Technology Adoption: To boost productivity and engagement through streamlined, user-friendly digital tools that enhance both advisor workflows and client interactions. For instance, the RIA business unit of a Fortune 100 Financial Services firm has implemented an AI chat tool to their wealth advisor’s platform to better interact with and achieve more tailored solutions for their clients.
  • M&A Strategy Process Review: To sharpen a firm’s acquisition approach by identifying gaps, standardizing evaluation criteria, and aligning deals with strategic growth objectives. For example, a $4B AUM RIA utilizes data gathered from their acquisition synergy capture to implement additional selection and modeling criteria to their M&A Strategy Process.
  • Operating System Streamlining: To increase efficiency and scalability by simplifying internal processes and reducing operational friction.
  • Ecosystem Access and Utilization: To enhance service offerings and competitive positioning by leveraging broader industry networks, partnerships, and platforms. To cite one case, a regional wealth management firm partnered with a leading fintech platform and several alternative investment providers within its ecosystem, enabling access to cutting-edge portfolio analytics and exclusive investment products. This strategic move expanded the firm’s service offering and positioned it as a high-value advisor to ultra-high-net-worth clients seeking bespoke financial solutions.
  • Expanding Alternative Investment Access and Onboarding Efficiency: To broaden client portfolio options while reducing friction in the investment onboarding process, supporting deeper client relationships and potential fee-based revenue.
  • Cost Management Transformation: To improve profitability and reinvestment capacity by identifying and reducing structural and discretionary costs. As evidence, a large, mature, RIA engaged a third-party consultant to drive cost reduction/procurement and business process support to capitalize on opportunities across the business. The team was responsible for negotiating contracts, enhancing critical business processes, and supporting new supplier relationships which resulted in $10.4M in annual savings across 31 suppliers.
  • Enhancing Distribution and Market Positioning: To drive growth by strengthening the firm’s presence in target markets and optimizing go-to-market strategies.
  • Dashboarding: To enhance decision-making and transparency by providing real-time visibility into key performance metrics across operations, client engagement, and financial performance. To illustrate, a large RIA consolidator is working with a tech consulting firm to build a bespoke dashboarding and reporting function for both clients and advisors to ensure that the acquired firm’s and partner’s data are being captured to make strategic and impactful decisions.

Taking Steps Today

About AArete

Marc Maurizi

Director