rithmiqAI: Seamlessly inform decisions to drive real-time process optimization
Operations leaders today must act like a conductor of a symphony, orchestrating systems and strategies, directing through complexity, and setting a tempo to provide a great customer experience. Access to superior insights into how your organization is running and how you can quickly implement transformative ways to operate is critical to business process harmonization.
The Information Technology Service Management (ITSM) space is full of tools proven to drive solid insights (e.g., AIOps, BI Platforms, and Automation Engines) but limited on platforms that specialize in continually providing real-time actionable business insights from diverse data sources.
Enter Intelligence Engines (IE). rithmiqAI is AArete’s intelligence engine solution that makes businesses more agile and competitive by harnessing actionable insights from structured and unstructured data.
rithmiqAI connects to any data source and runs a series of algorithms to identify real-time improvement opportunities for process optimization, service capacity adjustments, and automates workflows to eliminate repetitive efforts – empowering people to focus on work that truly matters.
rithmiqAI Video Transcript
Artificial intelligence, machine learning, data science, automation, and AI ops are not only buzzwords, but techniques that power up your business today.
The main roadblock remains your siloed data landscape. And if not addressed, you will fail to live up to expectations.
You can leverage all the data available to your enterprise now, hidden inside your systems across hosted As-A-Service-Solutions, and in your digital ecosystem.
AArete has created the layer of intelligence that allows your enterprise to leverage the most advanced data-driven capabilities now.
We call it rithmiqAI.
- Connect your operational data, links, your people, your processes, and your systems, and apply data science and AI to seamlessly inform your decisions.
- rithmiqAI does all of this in real time to drive continuous end-to-end improvement of your business
- We go beyond vertically specialized modules by delivering intelligence across your digital world
- Meet the new demands of top performing businesses, continuously manage how operations are performing, integrate the human dimensions and maximize your return on operations
- rithmiqAI integrates data sources across your operations to generate real-time outputs that empower you to improve efficiency, enhance customer experience, and identify and mitigate your risks
- This is done all within your ecosystem, so that sensitive information never leaves your control
- Integrate real time data streams and logs from a diverse range of operational systems, including ticketing systems like Microsoft Dynamics, telephony systems like Avaya, MMIS systems like Interchange, and custom applications to generate a view of how your work flows through your operations
- rithmiqAI identifies real-time improvement opportunities such as eliminating inefficient work routing behaviors, adjusting staffing plans against demand, identifying repetitive infrastructure failures, tackling changes in operational risk, and improving customer service
rithmiqAI by AArete.
Benefits of rithmiqAI
Improve SLA Compliance
Eliminate
Bottlenecks
Optimize Allocation
of Resources
Mitigate
Risks
Improve Customer Satisfaction
Key Components of rithmiqAI
Click on each section to learn more!
Learn from your data to find your rhythm
Your process improvement strategy and opportunities are unique. AArete partners with you to identify and implement rithmiqAI module(s) in combination with our strategic and technical data science and dev/ops expertise to transform your business operations.
DIAGNOSE
To get started, rithmiqAI examines all aspects of an organization’s operational digital footprint
IMPLEMENT
With output from the rithmiqAI application, AArete uncovers the bottlenecks, roadblocks, and unprofitable aspects limiting an organization’s potential
CONSULT
Together, with AArete resources and guidance, we identify where and how to insert efficiencies and improve service levels for any process within your organization
MANAGE
AArete project management ensures long term success to improve an organization’s bottom line and measure the overall gain
Request a Demo
To learn more about what rithmiqAI & AArete can do for your organization, please complete the following form and our experts will be in touch.
Our Experience Deploying Analytic Solutions
100+
Data science engagements completed
50+
Clients provided with deployment of real-time solutions
$1B+
In realized savings for our clients
The impact of rithmiqAI
Repetitive Work: Focusing on What Matters
Situation A large service organization was focused on reducing the costs for the services they provided and minimizing SLA penalties paid to their business units. The account was being served by ~1,500 FTEs and SLA penalties were costing ~$500k per month. Approach A Repetitive Work module was used to leverage natural language processing and clustering…
Improving Productivity Through Category Metrics
Situation At a large value retail chain, performance among employees was inconsistent. The organization was not able to measure employee productivity effectively to determine necessary actions for improvement. Approach A Category Metrics module measured 229 employees’ productivity across a variety of categories. Results Extraordinarily productive employees were rewarded, while training was created for those that…
Field Services: Shift Left
Situation Field Service activities are the most expensive activities in service operations and are fraught with inefficiencies, lack of competencies, and breaks in the supply chain. Rather than being performed onsite, non-hardware and non-performance incidents can be resolved remotely or “shifted left” in a more cost-efficient manner. Approach The Field Service module is used to…
App Dev: Identifying & Reducing Process Bottlenecks
Situation A large company’s software team struggled to iterate through the development pipeline and clear out enough work to keep up with fast-changing business requirements. Managers were struggling to grasp application development progression in real-time despite a multitude of workflow management tools. Approach The Process Mining module revealed which stages in the software development lifecycle…
Claims Processor Increases Efficiency Through Targeted Retraining
Situation The core business function of a claim’s processor is to review pending claims and pay out approved claims to the providers that rendered that service. The diligence and regularity of individual reviewers have an important impact on the success of their business through the volume and quality of their reviews. Approach AArete’s rithmiqAI extracted…
Telecom uses Data Intelligence to Address Incident Resolution Bottleneck
Situation For a large telecommunications company, incident resolution was taking too long, resulting in $1M+ annual SLA penalties. The company was unable to identify where the lag in response was occurring using traditional business intelligence reporting and metrics. Approach Process Mining modules mapped work through a variety of systems which identified the issue: on a regular…
Call Center Optimizes Customer Service Through Access to Service Capacity Insight
Situation An improvement in customer service was needed by a BPO for, specifically, a decrease in call answer time. The underlying issue was identified as the help desk answering calls too slowly and their service level agreement causing more than $250K in penalties per month. Approach Using Service Capacity modules, rithmiqAI connected real-time transactional data,…
Our rithmiqAI Solution Leaders
Scott Rees
Scott Rees
Scott has over 15 years of healthcare industry experience in consulting with extensive expertise in implementation projects for large health systems and complex consulting projects. He specializes in advanced analytics and modeling, regulatory requirements, pricing services, strategic planning and health systems revenue cycle. Scott has experience with multiple predictive modeling techniques as well as operational research / management science analytics such as time series forecasting, queuing theory, simulations and probability distributions. Prior to joining AArete, Scott worked in the healthcare practices of EY and Deloitte. Scott holds a Bachelor of Business Administration from Indiana University, a Masters in Hospital & Healthcare Facilities Administration from Indiana University, and a Masters of Business Analytics from University of Notre Dame.
Vasudev Bhat
Expertise Areas:
Vasudev Bhat
Vasudev brings over 16 years of experience in information technology, business analytics and big data to AArete’s Digital and Data Services practice. His work encompasses a vast array of meta-analytics including claims correspondence, customer experience, data governance and data profiling, revenue optimization, usage based insurance, data warehousing and Data Lake. Prior to AArete, Vasudev was a leader at IBM specializing in big data, advanced analytics, Internet of Things and cognitive customer care advising clients on business/IT transformation by leveraging technologies in this space. Prior to IBM, he worked at Accenture and iGATE, which is now a part of Capgemini. Vasudev holds a Master in Computer Engineering degree from North Carolina State University and is a published author in Property Casualty 360.