Amazon’s New Pharmacy may Steal Market Share from CVS, Walgreens Amid Pandemic

Amazon.com Inc.’s move to launch an online pharmacy during the pandemic could help it squeeze market share away from competitors, including CVS Health Corp. as the e-commerce giant accelerates efforts to delve further into the healthcare arena, health and company experts say.

The company’s new Amazon Pharmacy program, announced Nov. 17, is positioned as an alternative to walk-in service provided by brick-and-mortar pharmacies like CVS and Walgreens Boots Alliance Inc. Under the platform, customers can set up an online pharmacy profile where they input insurance information, manage prescriptions and choose payment options. Amazon’s Prime paid subscription members also have access to free two-day delivery on orders.

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About the Contributor

About the Contributor

Leslie Lotano-Saba has more than 35 years of pharmacy experience, primarily in government programs with payers and PBMs. She is recognized for developing innovative and practical strategies that decrease costs and improve margin without compromising quality. Leslie established her own consulting firm, Saba and Associates, LLC, and has applied her extensive industry knowledge and expertise to assist health plans, PBMs, technology and clinical care organizations address strategic and operational issues, improving their performance.