Beyond Cost: How a Vendor Portfolio Management Mindset Can Maximize Value


Benefits of a vendor portfolio management approach

  • Continuous improvement in operations
  • Uninterrupted services by proven partners
  • Opportunities for innovation
  • Have an “art of the possible” mindset to determine what realistically can be achieved.
  • Understand the potential and practical operating models with each vendor and the division of internal and external responsibilities.
  • Take a category approach to reviewing services.
  • Focus on individual vendors to maximize strong partnerships and shift away from what is not working.
  • Member identification and attribution models
  • Compensation structures
  • Engagement and impact rates
  • Quality incentives
  • Reporting and governance
  • Balance of outsourced and offshore resources
  • Resource leveling
  • Managed service delivery models
  • Focused service level agreements (SLAs)
  • Innovation and efficiency gains
  • Vendor performance
  • Cost of care insights
  • Operating models
  • Product strategy
  • Health equity and social determinants of health
  • Utilization-based compensation structures
  • Quality
  • Member experience
  • Operating models
  • Priority provider and suspected gap analytics
  • Clinical coding audits
  • Vendor data ingestion
  • Compensation structures and incentives
  • Milestone and key performance index reporting
  • Performance guarantees
  • Call resolution rates and SLA handle times
  • Occupancy and workforce management
  • Internal, onshore, near-shore and offshore strategy
  • Call routing
  • Issue tracking and training development
  • Internal capabilities
  • Vendor scope, services, and white space
  • Vendor performance
  • Sequencing
  • Total relationship strategy

Opens in new tab

Jeff Schacht

Managing Director