How Predictive Maintenance Leads to Increased Revenues, Reduced Costs & World Class Customer Experience

Digital and Data Services Overview

Artificial Intelligence and Machine Learning allow industries dependent on machines for operations to predict failure for preventative maintenance. The predictive maintenance market is expected to grow from $3B in 2019 to $10.7 in 2024. With advances in Big Data, Predictive Analytics and IoT, traditional sectors like Industrial, Transportation and Travel have seen increased adoption of technology to streamline operations.

In these environments, it is critical to maximize uptimes of assets such as machines, vehicles and other infrastructure. The challenge is to increase uptimes while reducing the costs associated with repair and maintenance. If done right, this will lead to increased revenues, reduced cost and world class customer experience.

A technology ecosystem of Big Data, IoT and Predictive Analytics could be used for Condition Based Monitoring/Predictive Maintenance to predict with a high degree of accuracy on when an asset/infrastructure could fail. This has advantages over Reactive Maintenance by reducing downtime/costs and differs from Scheduled Maintenance by optimizing costs.

Industry and Functional Applicability

While sectors such as Industrial, Transportation and Travel seem to be the frontrunners for Predictive Maintenance given that they are asset/infrastructure heavy, it could also be used for other industries such as Communications and Technology, to predict equipment failure, and IT, to predict network failure/congestion. Implementation of these predictive maintenance solutions involves data collection through sensors/telematics, data processing and model building using Machine Learning and, last but not least, the visualization of analytics through UX/UI to help drive actionability and operationalization.

ROI Optimization

How can a major industrial/transportation company reduce the spend on unscheduled downtime events resulting from mechanical breakdown through a predictive analytics model? 

Process:

  • Collection and Analysis of data, both static data such as the Maintenance, Repair and Operation records of an asset along with dynamic/realtime data collected through sensors
  • Understand/impute the features that impact a failure – asset type, asset model (truck model), model year, miles since last service, number of breakdowns in the past, etc. Additional sampling validation on data using cross validation
  • Rerun model with various input fields to improve performance and fine tune our feature selection

Business Benefits

  • Cost reduction through advanced detection and servicing of component versus encountering expensive replacement/repair of a component
  • Downtime reduction by swapping out the component versus experiencing prolonged downtime after component failure
  • Improved customer experience by better catering to operational and maintenance metrics such as MTTF (Mean Time To Failure) and MTTR (Mean Time To Repair)

We will continue to delve deeper into technology solutions that address predictive maintenance along with a case studies to support technology driven predictive maintenance work. For more information, please contact vbhat@aarete.com.

The DownloAAd is a Blog Series featuring the latest tips, trends and thoughts from the experts leading AArete’s Digital & Data Services practice. To learn more about AArete’s Digital & Data Services capabilities, click here. To learn more about the minds behind the blog, read more and connect with the author below.

Vasudev brings over 16 years of experience in information technology, business analytics and big data to AArete’s Digital and Data Services practice. His work encompasses a vast array of meta-analytics including claims correspondence, customer experience, data governance and data profiling, revenue optimization, usage based insurance, data warehousing and Data Lake. Prior to AArete, Vasudev was a leader at IBM specializing in big data, advanced analytics, Internet of Things and cognitive customer care advising clients on business/IT transformation by leveraging technologies in this space. Prior to IBM, he worked at Accenture and iGATE, which is now a part of Capgemini. Vasudev holds a Master in Computer Engineering degree from North Carolina State University and is a published author in Property Casualty 360.