App Dev: Identifying & Reducing Process Bottlenecks

Situation

A large company’s software team struggled to iterate through the development pipeline and clear out enough work to keep up with fast-changing business requirements. Managers were struggling to grasp application development progression in real-time despite a multitude of workflow management tools. 

Approach

The Process Mining module revealed which stages in the software development lifecycle were bottlenecks that contributed to a slow build-up of backlog items. The Category Metrics module measured the realizable opportunity if these bottlenecks were to be reduced. The AArete Intelligent Process Transformation continuously tracked how problem areas were trending, and alerted managers of resurfacing process opportunities.

Results

The identification of opportunity areas throughout the software development cycle resulted in measurable gain, with:
• 10% increased efficiency
• 35% reduced resolutions time